Associate FAQ
- Are there any restrictions on ordering products?
Yes, Please refer to the “70% rule” in the Policies and Procedures.
- How can I pay for my order?
Orders can be paid by credit card, money order, or through EFT (electronic funds transfer) EFT is only available only in Canada. We do not accept personal or company checks. Automatic monthly orders must be paid by credit card or EFT (EFT available only in Canada).
- Who do I make the money order out to?
The money order should be made out to "SomaLife International Inc." and mailed to SomaLife International Inc. 3275 Lakeshore Rd. Suite 300, Kelowna, BC V1W 3S9 Note: US Associates or Customers must send an international money order. Check with Customer Service for the proper amount.
- Can I use someone else's credit card to pay for an order?
Yes, but we will need to receive written authorization from them for the use of their credit card.
- What taxes do we charge on orders?
Tax amounts are charged depending on the delivery destination of the shipment, regardless of the location of the person placing the order. US or Canadian taxes are charged based on state/provincial and/or local tax regulations applicable to the goods (ie. dietary supplements or tools or books or shipping charges). GST is applicable on all Canadian orders, including shipping charges.
- Can I order product and tools over the phone?
Yes. Once you are a Wholesale Buyer or an Associate you may order product over the phone. We will require a written confirmation of your order (either via fax or Email).
- Do US Distributors or Customers (Preferred or Retail) pay for their product in US funds?
Payment is based on the ship-to destination of the order. US Associates or Customers shipping to a Canadian address will be charged in Canadian funds; Canadian Associates or Customers shipping to a US address will be charged in US funds.
- How do I obtain forms to sign up with the company as an Associate or Customer?
You can speak to the person who introduced you to the company, Our office can fax or mail the forms to you, you can download forms from the website and fax them in, or you can use the online website application forms to signup.
- Can I sign up over the phone?
Yes. The representative will take your information, process your application, then send you copies of the forms to be signed and returned to us for our files. You can also sign up on our website at www.somalife.net. Please note that if you sign up over the phone we will need to verify the credit card authorization with the cardholder, to complete the application process.
- 10. Can I be an Associate if I live overseas?
Yes, but only in Countries that SomaLife is officially open.
- Can a Canadian sign up a US distributor, and vice versa?
Yes.
- How old do I have to be to sign up?
You must be the age of majority according to the law in the state or province where you reside. Example; the age of majority in British Columbia is 19.
- What do I need to provide in order to apply as a business?
In order to process a Corporate application we require:
a) Proof of ownership/proprietorship
b) Names of all shareholders if incorporated or limited
c) Business number
d) SIN/SSN of shareholders
This information is to be provided on the Corporate Application, which must be submitted with the Associate or Wholesale Buyer application. A tax exemption certificate can also be submitted with your application.
- What do I need to provide in order to apply under a trust name?
There are basically two types of trusts; a trust with a sole beneficiary or a trust set up as a corporation. For either type we require a certificate stating the names of the beneficiary or beneficiaries of the trust along with each of their SIN/SSN numbers. For trusts set up as a corporation the applicant will have also to complete the Corporate Application.
- Why do I have to give my SIN or SSN?
It is a requirement by law for SomaLife to collect your Social Insurance or Social Security Number for tax reporting purposes. We only require Associates to give their SIN/SSN.
- Why do you ask for my email address on the application form?
Your email address is added to our distribution list so you can receive updates on meetings, new products, order tracking information, announcements, and other notifications of importance. This is an optional field and you may request we remove your Email address at any time.
- Who is the enroller?
An enroller is the person who has spent time educating or introducing the new applicant to SomaLife. The Enroller receives a Fast Pay Bonus based on product sales to the new sign-up for the first 30 days. (Associate, Wholesale Buyer or Retail Customer). Dietary Supplements are considered product sales, business tools are not.
- Who is the "Sponsor Placed" person?
This is the person the new applicant is to be placed or positioned under. This can be the same as the enroller, or it can be someone in the enroller's downline.
- 19. How long do I have to be an Associate before I can sign someone else up?
There is no waiting period so you can begin signing people up immediately. You can send in your first sign-up's application at the same time as your own.
- 20. Can my spouse sign up as a separate Associate in addition to me?
Yes. An Associate may sponsor their family member as a Retail Customer, Wholesale Buyer or Associate.
- 21. Is it better to have people in the same household with separate accounts or a joint one?
This is a personal decision for the Associates. SomaLife allows more than one account in the same household.
- Do I have to purchase product right away?
Yes, to be entered in the SomaLife database you must purchase at least one product.
- 23. Can I purchase the Business Builder Suite if I am not an Associate?
No. the Business Builder Suite is part of becoming a full Associate. If you are already part of SomaLife this would be considered an upgrade to full Business Building status.
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